Songben Packaging Machinery has been a trusted and reliable supplier to our company since 2011. Over the past 13 years, we have consistently experienced their strong commitment to delivering high-quality packaging machinery, along with excellent service and outstanding technical support.

Songben Packaging Machinery has proven to be a dependable partner, meeting our expectations in terms of equipment performance, durability, and after-sales support. Their team is highly professional, responsive, and always willing to go the extra mile to ensure customer satisfaction.

We highly recommend Songben Packaging Machinery as a top-tier supplier for businesses seeking precision equipment, reliability, and exceptional customer service. Our long-term partnership speaks volumes about their credibility and dedication to excellence.

We would like to express our sincere appreciation for the exceptional packaging solution your company has provided since 2010.

In 2010, we installed Songben's automatic instant-noodle packaging line, which has become a core part of our end-of-line processes. Over the past decade, it has demonstrated excellent stability, consistently supporting high-speed wrapping, precise grouping, and secure sealing, even under continuous 24/7 production. The packaging line's durability has reduced unexpected downtime and enabled us to meet delivery deadlines to retailers throughout Asia.

We are equally impressed with Songben’s after-sales support. From on-site commissioning and operator training to the timely supply of spare parts and remote technical assistance during COVID-19 pandemic, Songben’s engineering team has always responded swiftly and solved problems with little disruption. Their professionalism has bolstered our production team’s confidence in their packaging machines.

Thanks to this close collaboration, we have successfully launched new cup-noodle packaging and seasonal multipack products without major line modifications, allowing us to stay competitive in a fast-paced market. We look forward to continuing our partnership and exploring higher-speed solutions together.

We wish Qingdao Songben continued innovation and success.

Dear Qingdao Songben Packaging Machinery Co., Ltd.
We would like to express our sincere gratitude for the exceptional performance of the automatic bread bun packaging line supplied in 2015.

• Since its installation, this packaging line has become the backbone of our bakery operations. It operates at up to 120 pillow packs per minute, carefully handling our soft, freshly baked 4-inch burger buns without damaging or deforming them. The built-in nitrogen-flushing system has doubled the shelf life from 5 to 10 days, allowing us to expand into new supermarket chains and cut retail returns by over 50%.
• We are highly impressed with the dependable servo-driven infeed belt and photo-eye counting system. Switching between 4-, 6-, and 8-count packs takes under 10 minutes and needs just one operator. The transparent safety guard and tool-free removable parts have also made daily cleaning easier, allowing us to pass every SQF audit with zero non-conformities.
• Songben’s after-sales support has been exceptional. Your technicians arrived on-site within a week of delivery, offering thorough HACCP-compliant training and providing a complete set of spare belts and sealing jaws. Over the past eight years, every inquiry has been responded to within 24 hours, and essential spare parts have been delivered to our California facility within 48 hours, maintaining an overall equipment effectiveness above 97%.
• This partnership enabled us to successfully launch whole-grain and brioche product lines, double our daily output, and maintain stable labor costs. We look forward to collaborating with Songben on the next high-speed flow wrapper for our new gluten-free line and to many more years of mutual success.

In 2022, we were looking for a single, reliable packaging line capable of wrapping every granola bar we produce—20g mini bars, 35g standard singles, and 70g twin bars. Your flow wrapper has done exactly that, operating day after day at a stable speed of 200 packs per minute.

Since commissioning, weekend overtime has been eliminated, film waste has decreased, and retailer complaints about damaged packaging have nearly disappeared. Our operators find the intuitive touchscreen interface and tool-free size changeover very helpful, while management values the reliable uptime and the increased capacity that now facilitates export orders.

Thank you for providing a packaging machine that simply keeps running—and for the fast, friendly support whenever we reach out. We look forward to adding a second line next year.